Spirit was number one in US airlines for complaints for five consecutive years. But, Spirit's reputation as a traveler turned sour in 2013. Complaints about Spirit rose sharply in the autumn 2013. As a result, Skytrax downgraded the airline's rating to two stars.
Although the airline has seen a positive change in its image since 2014's launch of 24 nonstop flights, it is still a controversial company. Some passengers have complained about the company's treatment of its customers.
"No frills. No nonsense" is the airline's slogan. It does not have any complimentary drinks or food during flights, and it charges customers a premium for those items. Its seats can be uncomfortable. Some customers also complained about paying more for luggage.
Spirit Airlines flies from Orlando, Philadelphia, Las Vegas and Fort Lauderdale. They are also looking to expand their service in New York, Boston, Tampa. Only a handful of its planes currently offer WiFi. When Wi-Fi testing is complete, Spirit will announce the price for that service.
Spirit's customer-centric attitude is based on the assumption that commercial success depends on maintaining customer loyalty. The company offers three status tiers: Silver and Free Spirit Member. Customers can earn points on every dollar they spend for fares. These points can then be redeemed to receive a number of perks.
Spirit offers additional add-ons and status tiers. Spirit has a wide range of add-ons that can be used to help you find exactly what you want. The Point Perk program gives frequent flyers a fixed amount of points for every trip. Depending on their status, they may be able to receive additional perks, such as extra legroom and more legroom.
Spirit offers passengers no free music or movies on flights, unlike other airlines. The company's priority is to provide a comfortable experience. The airline's seats, which don't recline and are filled with people, demonstrates this. It is still considered a better option than any other airline because it is larger.
To be eligible for a seat, you will need a valid credit card. You can also check in online to your flight. A card may not allow you to get a better rate for other purchases. Spirit Airlines credit cards are a great way to get a ticket and enjoy other perks. Learn more about this program by reading the Free Spirit FAQs.
Spirit, despite being a poor airline, still has its bright spots. Spirit has launched 24 new nonstop routes this year, and plans to do the same in 2015. It will also expand its Wi Fi offering in the coming months.
Spirit has been criticized for its poor reputation. However, it is one among the fastest-growing airlines in the world. It is very affordable, compared to other low-cost airlines.